Frequently Asked Questions

I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
What is your return/exchange policy?
If you receive the wrong item or a faulty product, please contact us. We will exchange it for you. In other cases, unfortunately, we have a strict no return, refund, or exchange policy. We apologize for any inconvenience this may cause.
I've received an incorrect item in my order, what do I do?
If you've received something you haven't ordered, please contact us immediately and send back. We’ll exchange you as soon as it arrives back at our warehouse.
I've received a faulty item, what should I do?
We’re really sorry if you’ve received a faulty item.
Please contact us and return the item to us as soon as possible.We’ll exchange you as soon as it arrives back at our warehouse.