1. I need to change something on my order. How can I do that?

Answer: Please review your order carefully before payment. Once payment is completed, orders cannot be changed, amended, or canceled, as they are immediately processed in our system.

2. What is your return/exchange policy?

Answer: We do not offer refunds. Exchanges are accepted only in cases of brand error or manufacturing defects and must meet our exchange conditions.

3. I've received an incorrect item in my order, what do I do?

Answer: Please contact our customer service within 15 days after the product is delivered (counted from the date the product is delivered to the destination) and provide clear unboxing photos and videos. Once verified, we will arrange an exchange accordingly.

4. I've received a faulty item, what should I do?

Answer: If the item has a manufacturing defect, contact us within 15 days after the product is delivered (counted from the date the product is delivered to the destination) with clear photo and video evidence. The item must be unused and in original condition. Our team will assist with the exchange process.

5. How do I choose the correct size?

Answer: You can refer to our How to Measure guide to select the most suitable size before placing your order.

6. How can I contact customer service?

Answer: For the fastest response, please contact us via our LINE Official Account.

7. Will I have to pay import duties or taxes?

Answer: Yes. For international orders, import duties and taxes may apply.
The destination carrier or customs authority will contact you directly using the contact details provided in your order.

8. Are shipping fees included in the product price?

Answer: Shipping fees are not included in the product price. The shipping cost is calculated based on the delivery destination and will be added at the payment page before checkout.