Website Conditions  (4.4 Velence summer match)

Campaign start on 4-5 April 2026

• Receive a chance to win a signed Polaroid of Velence CEO + exclusive secret message
• For purchases of 4,000 THB or more per order
• Limited special gift to 4 account only

Campaign Conditions

• Applicable to purchases made exclusively via the official Velence website
• Each qualifying order counts as 1 entry
• Winners will be selected at random and announced via official channels
• Prize is non-transferable, non-exchangeable, and not redeemable for cash
• Prize design/message is pre-determined and cannot be customized
• The campaign consists of two promotions across LINE MY SHOP and the Velence website.
• Each promotion is channel-exclusive and not combinable.
• Offers and benefits cannot be used across platforms or in conjunction with one another.
• Customers may participate in both promotions separately, subject to each channel’s conditions.
• Valid during the campaign period and while stocks last.
• Velence reserves the right to amend the terms without prior notice.
  

Order Confirmation

Before proceeding with payment, please carefully review and confirm that all order details are accurate and complete, including:

• Product information: product name, color, and size

• Purchaser and shipping information: full name, phone number, and delivery address

Once the order has been confirmed and payment has been successfully completed, the company reserves the right not to allow any changes, amendments, or cancellations under any circumstances as after the order is placed it will be immediately recorded on the systems.

Providing accurate and complete information will help ensure a smooth and timely delivery process.

Exchange Policy

The brand does not offer refunds in any case. However, if an error occurs due to the brand, customers may request an exchange in accordance with the conditions outlined below.

Customers may exchange the product for:

• The same model and style, or

• Another model or style of equal value in the event that the original item is out of stock

Our staff will contact the customer to provide details and obtain confirmation before proceeding with the exchange.

Exchange Conditions

• Exchange requests must be submitted within 15 days from the date the product is received (based solely on official delivery confirmation from the shipping provider).

• Exchanges are accepted only for products with defects or damage caused by the manufacturing process.

• Products damaged due to customer use, washing, or improper storage are not eligible for exchange in any case.

• Customers must provide clear photos and videos taken before opening the parcel and during the unboxing process as supporting evidence. All evidence must be clear and verifiable.

• The product must be in original condition, unused, unwashed, and include all original tags, labels, and packaging.

• If the requested product is available in stock, it will be exchanged for the same item. If the product is out of stock, an alternative item of equal value will be offered, and the customer will be notified in advance.

• Customers are responsible for return shipping costs for exchanges, except in cases where the issue is caused by the brand.

Note:
If the above exchange conditions are not met, or if sufficient and clear evidence is not provided, the company reserves the right to refuse the exchange in all cases.

Shipping Information

• Domestic shipping: Estimated delivery within approximately 7–14 business days

• International shipping: Estimated delivery within 30 business days
  (delivery time may vary depending on the destination country and order confirmation)

Shipping Notes

• Product prices do not include shipping fees.

• Shipping fees are calculated based on package weight and delivery distance.

• For international orders, customers are responsible for all import duties, customs fees, and any applicable taxes in accordance with the laws of the destination country.
  The destination carrier or customs authority will contact the customer directly using the contact details provided at checkout.

Once the order status appears as “Delivered or On shipping”, the store shall not be responsible for any damage, loss, or issues occurring thereafter.